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Awareness, Education and Action
Awareness - you cannot solve the problem by yourself; without professional help hoarders often revert to hoarding. Like any other addicts they require assistance by trained professionals to overcome their addictions.
Education - there are support groups, conferences, internet resources and books; by educating yourself you will come to realize that the problems your loved one is facing are not unique, and are unfortunately not easily solved.
Action - there are many resources available through public and private agencies. If one agency is unable to assist, or the situation is beyond their scope, you may need to access others. Remember hoarding is not easily solved; be prepared to walk a long and winding road.